What about 911?
Intralinx uses the same e911 services as cellular phones. 911 calls are routed to the nearest public safety answering point (PSAP) that then distributes the emergency call to the proper services. The PSAP receives the caller's phone number and the exact location of the phone from which the call was made.
How is the sound quality of Intralinx?
Technology advances in IP telephony transportation have made Internet calling as good as or better than normal PSTN connections. This is mostly true for high speed Broadband connections, whereas dial up services have some way to go before delivering the quality of PSTN calling.
How much bandwidth does a VoIP phone require to make quality telephone calls?
The recommended usage using G729 compression is 60 Mb per call
Can I use High Speed or Dial Up Connections?
We recommend that you only use VoIP services if you have a high speed Broadband Internet connection since the quality of the calls is only as good as your connection speed. Tests of VoIP using dial up services have produced dropped calls, call lagging, and other call quality issues.
Can my business keep our existing phone and fax numbers?
In 98% of the country Intralinx is able to port over your existing phone numbers from your current provider.
Can I fax over VoIP?
Your fax machine will work as it does now.
Are VoIP services taxed?
Yes there are taxes on VoIP, but there are no FCC mandated surcharges that you pay on your traditional phone service like PICC and EUCL.
How do I ensure security for my network with VoIP?
When you are using VoIP, your VoIP security is dependent upon the security measures of your ISP (Internet Service Provider) and VoIP server as well as your business practices. Having a firewall installed is also good business practice. Intralinx uses secured business class internet connections and our servers are protected with the most up to date software to prevent an obtrusive entry.
What is QOS?
QOS stands for Quality of Service and it is what sets apart business class VoIP from the residential services your may have experienced or heard about. Intralinx only uses a business class DSL connection on a tier 1 provider, this ensuring the speed of the internet is constant and high quality to prevent static and latency. Furthermore Intralinx deploys the Smart Leaf® Red Box that automatically reserves or routes resources for optimal allocation like making sure that the VoIP call has the bandwidth needed allocated from point to point before the conversation takes place. The second is prioritization: Here, the end point suggests a priority on the packets and each router decides if it will honor this request or not.
What is a SLA?
A SLA is a service level agreement that are standards set by Intralinx that guarantees accountability for their level of network services.
What is FXS/FXO?
FXS and FXO are the name of ports used by Analog phone lines (also known as POTS - Plain Old Telephone Service).
FXS - Foreign eXchange Subscriber interface is the port that actually delivers the analog line to the subscriber. In other words it is the 'plug on the wall' that delivers a dial tone, battery current and ring voltage.
FXO - Foreign eXchange Office interface is the port that receives the analog line. It is the plug on the phone or fax machine, or the plug(s) on your analog phone system. It delivers an on-hook/off-hook indication (loop closure). Since the FXO port is attached to a device, such as a fax or phone, the device is often called the 'FXO device'.
What is FoIP?
FOIP stands for Fax over IP and refers to the process of sending and receiving faxes via a VOIP network. Fax over IP works via T38 and requires a T38 capable VOIP gateway as well as a T38 capable fax machine, fax card or fax software. Modern multi function fax machines support T38.
How is VoIP different from a traditional telephone system?
VoIP works just like an ordinary telephone with the only difference being that with VoIP your telephone works via your broadband connection instead of the conventional telephone network. VoIP also offers you the benefit of making local, long distance and international calls for less is high quality and has more features than most traditional phone service offerings. Since VoIP uses broadband, it allows the provision of additional lines without the additional cost of line rental. With VoIP you can get an inbound number which can be from any country or area code you prefer, even different to the area in which you live. This means if you live in London and get a Paris number, you will not incur long distance charges if you call a number in Paris, regardless of geography. But people in London phoning your Paris number will incur long distance charges and your local calls in London will be charged long distance.
What is an IP phone?
An IP phone comes with integrated VoIP capability. IP phones are available as software and hardware.
Does the VoIP service work with cell phones?
Not unless it is a VoIP phone. You have to use a VoIP phone to connect to the service.
